Upgrading our Customer Xperience over the summer

News update_Upgrade-CX.jpg

We haven’t been idle during the lockdown. Despite the disruption it brought to our normal routine and the business, we focused on the upgrade and optimisation of our Solutions.

We worked hard to upgrade our Customer Experience and bring an even better service to our customers.

Today we are ready to release a series of upgrades.

We are now focusing on a bigger release we have planned for early September. We will keep you informed but we can promise you it will a major upgrade.

For now enjoy the updates and upgrades available today.

 

Updated Technical Manuals

Over the past weeks we have launched a series of Thalento® Cloud R&D updates.

Not only did we update our existing norm groups and recalibrate the validity & reliability of various solutions, we also added several new norm groups.

It is extremely important to be transparent and to inform our customers about the academic evidence of our assessments, we compile this information in our Technical Manuals and today we introduce the new versions.

Technical Manuals provide a detailed and documented insight in all aspects of an assessment, completed with their methodological relevance. They detail:

  • The theoretical background: What does the assessment measure, which versions are available and what’s the theoretical relevance

  • The test construction: How is the test composed, how are the items composed

  • The use of the test: In which environment/setting should the test be done

  • The study of standards and norm groups: Detail on the STen scores, which norm groups are available, composition of norm groups

  • The reliability of the assessment: What’s the accuracy and precision of the measurement

  • The validity of the assessment: Does it measure what it intends to measure

We have released upgraded Technical Manuals for the following assessments:

  • Personality & Motivation Assessments (TH-PQ)

  • Cognitive Tests

    • SCOPE-Test (Abstract Reasoning)

    • S-Test (Numerical Reasoning)

    • A-Test (Verbal Reasoning)

  • Ability Tests

    • SNA Test (Speed & Accuracy)

All Technical Manuals are available in 3 languages (English, French, Dutch) on request for our customers, contact  support@thalento.com and we will share them with you.

 

Quick Guides (5x), your first-aid kit for the TH-Cloud

As of today our offering of introduction videos on the Thalento® Cloud will be expanded by brand new Quick Guides. Together they are your first helpline in the TH-Cloud. The Quick Guides are intended to assist you in getting familiar with Thalento® Cloud.

There are 5 Quick Guides each covering a specific domain:

  • General: Getting started, basic platform management, MY THALENTO tab, the library, credits

  • Invite process: Inviting participants, inviting for additional tests, extending login

  • Participants & Reports: Managing participants, consulting reports, the PERFORM e-Learning helping you to interpret the results, Cognitive Tests & Reports

  • Test Batch: Adding & using the Test Batch feature

  • Users: Adding & managing users, understanding all user types

Our Quick Guides are available in MY THALENTO/library.

For questions not covered by our introduction videos or Quick Guides, contact support@thalento.com.

 

Expanding our PERFORM e-Learning Offering

After the release of our Basic version, in 2019, it was the right time to add additional knowledge. Today we are releasing 2 additional versions.

The Expert version

We are introducing the PERFORM e-Learning 2.0: the Expert version.

The Expert version brings additional tools & guidance to interpret the PERFORM Report with even more detail. The following features were added:

  • Extreme scores: They have a considerable impact on behavioural patterns and are crucial information to interpret the results. Extreme scores are atypical results and require extra attention and consideration.

  • Relationships in the cluster: Indicators are in general linked to other indicators within a given cluster. Several indicators can reinforce each other, while other indicators will neutralise each other. Get a deeper understanding of these relations, with a detailed and graphic explanation.

Expert Review Assessor

At Thalento® we train and develop HR Professionals (freelance) active as assessors to perform assessments and write Expert Reviews. Expert Reviews are detailed expert analyses of a profile, and as such well-founded, explanation, a confirmation or even a second opinion.

This interactive e-Learning is a step in our Online Training to become an Expert Review Assessor. It provides tools & assistance HR Freelancers and is a solid basis in the PERFORM interpretation. The following features were added:

  • 30 Personality & Motivation Indicators

  • Extreme scores

  • Relationships between indicators in the cluster

It’s all AT NO EXTRA COST. All our e-Learnings are available FREE of charge.

The Basic version & Expert version are available for all users in English, Dutch and Polish. In the upcoming weeks we will also launch the French version.

The Basic version is available for all users in their Thalento® Cloud account. The Expert version is ONLY available to users who attended the INSIGHT & XPERT PERFORM Training.

The Expert Review Assessors version is available in English and Dutch. French & Polish will be released soon.

For additional questions, send us a message, we are here to help.

Jeffrey Excelmans